Last Updated: 16/01/2025
At Castellanos Golf Carts, your satisfaction is our top priority. If something isn’t right, we’re here to make it right.
1. Returns
You may return most items within 14 days of delivery, as long as they are:
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Unused and in original condition.
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Returned with original packaging and proof of purchase.
Please contact us before returning any item.
2. Non-Returnable Items
We cannot accept returns for:
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Custom or special-order golf carts.
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Items damaged due to misuse or improper care.
3. Refunds
Once we receive and inspect your return, we’ll process your refund to the original payment method within 5–10 business days.
Shipping fees are non-refundable.
4. Exchanges
If you receive a damaged or defective product, contact us within 48 hours of delivery, and we’ll arrange an exchange or replacement.
5. Contact Us
To initiate a return or ask about refunds:
info@castellanosgolfcarts.com