Last updated: January 2026
At Castellanos Golf Carts, we aim to make the delivery process clear and transparent. This Shipping Policy explains how orders are processed and delivered.
1. Order Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation
- Processing times may vary depending on product availability and order verification
- Orders placed on weekends or holidays are processed on the next business day
2. Shipping & Delivery Methods
- Golf carts may be delivered via freight or specialized vehicle transport
- Smaller items, parts, or accessories may ship via standard carriers
- Delivery method depends on item size, destination, and availability
3. Shipping Rates
- Shipping costs are calculated at checkout or communicated before order confirmation
- Shipping fees may vary based on location, delivery method, and product type
- Any applicable shipping charges will be disclosed before payment is completed
4. Delivery Timeframes
- Estimated delivery times are provided for reference only
- Actual delivery times may vary due to location, carrier scheduling, or external factors
- Delays caused by weather, logistics providers, or unforeseen circumstances are beyond our control
5. Delivery Location & Access
- Customers are responsible for ensuring the delivery address is accurate and accessible
- For freight deliveries, someone may be required to be present to receive the order
- Additional fees may apply for remote areas, residential access, or special delivery requirements
6. Risk of Loss
- Responsibility for the product transfers to the customer upon successful delivery
- Customers should inspect items upon delivery and report any visible damage within 48 hours
7. Damaged or Missing Shipments
If an item arrives damaged or incomplete:
- Contact us within 48 hours of delivery
- Provide photos and order details
- We will assist with resolution in accordance with our Refund & Returns Policy
8. Shipping Restrictions
- Shipping availability may be limited to certain locations
- We reserve the right to cancel orders if delivery is not feasible to the destination provided
9. Contact Information
For shipping-related questions, contact us at:
Castellanos Golf Carts
Email: info@castellanosgolfcarts.com
Phone: +1 315-204-6691
Website: castellanosgolfcarts.com