Frequently Asked Questions (FAQs)
1. What products do you sell?
We sell electric and gas golf carts and related accessories. All products listed on our website are offered for sale subject to availability.
2. Do you manufacture or customize golf carts?
No. Castellanos Golf Carts operates strictly as a retailer. We do not manufacture or design golf carts. Any product features or specifications are provided by the manufacturer and listed on individual product pages.
3. How do I place an order?
Orders can be placed directly through our website. Once payment is successfully processed, you will receive an order confirmation.
4. What payment methods do you accept?
We accept the payment methods shown at checkout, including major credit and debit cards and other secure payment options. Full payment is required before an order is processed.
5. Do you offer financing?
Financing options, if available, will be clearly displayed on the product page or at checkout. Availability may vary by product and customer eligibility.
6. How long does delivery take?
Delivery times vary depending on product availability, location, and shipping method. Estimated delivery timelines are provided for reference and are not guaranteed.
7. How much does shipping cost?
Shipping costs are calculated at checkout or communicated before order confirmation. Fees depend on location, delivery method, and product type.
8. Can I return a golf cart?
Returns are subject to eligibility conditions outlined in our Refund & Returns Policy. Some items may be non-returnable, including special orders or clearance items.
9. What should I do if my order arrives damaged?
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos and order details. We will assist you according to our policy.
10. Are warranties included?
Some products may include a manufacturer’s warranty. Warranty coverage and terms vary by product and manufacturer.
11. Do you collect sales tax?
Sales tax is collected where required by law and is calculated at checkout based on the shipping destination.
12. Is my personal information secure?
Yes. We use secure systems and third-party payment processors to protect your personal and payment information. Please review our Privacy Policy for details.
13. Can I cancel my order?
Orders may be canceled before shipment. Once shipped, the order must follow the return process outlined in our Refund & Returns Policy.
14. Who can I contact for support?
You can contact our support team using the details below:
Castellanos Golf Carts
Email: info@castellanosgolfcarts.com
Phone: +1 315-204-6691