Refund and Returns Policy

Refund & Returns Policy

Last updated: January 2026

At Castellanos Golf Carts, we aim to provide a transparent and fair purchasing experience. Please review our Refund & Returns Policy carefully before placing an order.

1. Returns Eligibility

Returns may be accepted under the following conditions:

The request is made within 14 days of delivery
The item is unused, undamaged, and in original condition
The item is returned in its original packaging
Proof of purchase is provided

Custom-built, special-order, or clearance items may be non-returnable unless otherwise stated.

2. Non-Returnable Items

The following items are not eligible for return:

Products marked as final sale
Items damaged due to misuse, neglect, or improper handling
Products modified after delivery
Normal wear and tear

3. Return Process

To initiate a return:

Contact our support team using the information below
https://castellanosgolfcarts.com/contact/
Provide your order number and reason for return
Wait for return authorization and instructions

Returns sent without prior authorization may be refused.

4. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the item is defective or incorrect
Original shipping and delivery fees are non-refundable
We recommend using a trackable shipping service

5. Refunds

Once the returned item is received and inspected:

Approved refunds will be issued to the original payment method
Processing time is typically 5–10 business days
Refund amounts may be subject to restocking or handling fees if applicable

We reserve the right to deny refunds if return conditions are not met.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

Contact us within 48 hours of delivery
Provide photos and order details

If approved, we will arrange a replacement or refund at no additional cost.

7. Cancellations

Orders may be canceled before shipment
Once an order has shipped, it must follow the return process
Cancellation requests are subject to processing status

8. Manufacturer Warranties

Some products include a manufacturer’s warranty. Warranty claims are handled according to the manufacturer’s terms and are separate from our return policy.